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Metropolitan General Hospital · 420 beds

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INC-2026-0029·Closed

Process discrepancy (Shift handover omission) in Triage

Occurred: 2025-03-10T01:59 UTC · Reported: 2025-03-14T01:59 UTC

12Low
DepartmentEmergency
Unit & RoomTriage · Bay 6
Harm Levelnear miss
Patient ReferencePT-1029

Clinical Narrative & Synthesized Abstract

Synthesized Abstract: At 01:59 UTC in Triage, a near miss safety event occurred involving shift handover omission. The incident was assigned preliminary risk score 12 in the Low band.

During shift changeover in Triage at 01:59, staff flagged a variance regarding shift handover omission. Escalation was enacted according to protocol.

Strong signal(92%)|Because:
What this could not see: Informal verbal handover notes prior to admission are unrecorded

Risk Evaluation & Score Breakdown

Deterministic multi-term risk score from 1 to 100 derived from clinical harm, recurrence, and reporting lag.

Harm Base Score+5
Patients Affected+0
Recurrence in Window+0
Department Baseline+3
Detection Lag+4
External Reportability+0

Top Similar Incidents in Emergency

Semantic similarity calculated across category, location, and clinical narrative keywords.

3 matches
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INC-2026-0789100% match

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Process discrepancy (Shift handover omission) in Triage

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Root Cause Analysis & Safeguards Workspace

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Explore 5 Whys causal pathways, 6-bone fishbone decomposition, and barrier analysis safeguards.

Corrective & Preventive Actions (1)

CAPA-2026-0029training TierDue: 2026-09-17

Implement systemic safeguard against clinical process & handover: standardized protocol enforcement and hardware interlock.

draft

Parties Involved (3)

Masked by default per governance protocol
reporterreporter [Masked]
patientPatient 0078
involved staffStaff Member [0079]

Handover & Action Notes (2)

Patient and family briefed by consultant regarding sequence of events; open disclosure logged.

Pharm. Tech Elena Rostova (Pharmacy Technician)2025-03-14T01:59 UTC

Patient and family briefed by consultant regarding sequence of events; open disclosure logged.

Dr. Sarah Jenkins (Department Head)2025-03-14T01:59 UTC